Buyer Testimonials

Buyer Testimonials

Our experience with Ingrid was exceptionally positive, and the more commendable as we are newcomers to the North Shore and probably required more help navigating the real estate market here than her typical clients. She and Steve both were a great pleasure to work with and I wouldn't hesitate to recommend the Miles team to anyone looking for representation.

Thane Weedon, relocation buyer from CA

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Ingrid was a thoughtful, thorough and patient advocate. As first time home buyers, she took the time to really understand our needs and desirea and what we wanted and put those above all else in her dealings with us and the various other players in the process. We felt like we were being well taken  cared of and heard. When issues came to light during the inspection, she was always one step ahead and was knowledgeable and firm in negotiating for us.  We were also amazed at her talent in pricing - both in knowing the best offer to make and the appraisal value of the house. We couldn't be happier with Ingrid and give her our highest recommendation.

Timothy O'Riordan

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Ingrid's professional skill as a Realtor helped me go in the right direction to find my perfect house. She always gave me good advice and was there for me. I couldn't find my house without her. I strongly recommend Ingrid.
Miho Kenny
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Ingrid and Team Miles were exceptional! Being a young, hard-working family looking for our first home in the town we love, our hopes were slight that we would be able to find and afford something to fit our modest budget. Ingrid and her team were the perfect fit! Her knowledge of the area is vast and her ability to make things happen is impeccable. Ingrid sold us our dream home seamlessly, patiently walking us through the entire process. We will absolutely recommend Ingrid and Team Miles to everyone.
Anne Randall
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Ingrid navigated through some "challenges" with the acquisition of our new home and never waivered. She was instrumental in our home purchase and move. I would highly recommend her to friends/family as a most respectable Realtor.
Bob Arsenault 
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Steve Miles is AWESOME!!! Absolutely part of a stellar team when either buying or selling a home!!! Steve is perceptive to your needs and demonstrates a keen perception of knowing exactly what you are looking for in a new home. He is trustworthy, extremely professional and always someone to count on!! His calm personality allows for a smooth transition when seeking changes in your life. HIGHLY HIGHLY recommend Steve!!!
Joan Arsenault
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Ingrid made the stressful process of buying a home a smooth experience. She was very professional working with my lawyer and the sellers agent. She even helped me negotiate $5,000 off the listing price! I highly recommend using Ingrid as your buyer's agent!!!
Lisa Melkonian
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Ingrid is extremely professional and knowledgeable - if you are in the market to buy or sell, you could not be in better hands. Ingrid was a tremendous support throughout our entire home buying journey. Being first time homebuyers, she provided the insight and confidence we lacked. Ingrid has a lot of integrity and is very straight forward. I would highly recommend her services!
Sarah Princehorn
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Ingrid Miles is known around town as a "real go-getter!" After working with her, I totally agree. Not only does she have a fantastic forward moving mentality and wit about her and her approach to home buying, she is thoughtful and cares about the buyer's experience. When I liked a property she would ask me why and ask me about my process with my decision to place an offer. She gave me full attention and clearly cared about my home buying experience and really helped me to find exactly what I was looking for. Her care and her real estate brilliance (on all levels from history to finance) make working with Ingrid a joy and a great education!
Leyea Risley
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Dear Ingrid, We can't thank you enough for guiding us through this crazy home-buying process! We are so in love with our new home and could not have had a better team. (The best!) Thank you also for saving our sanity on multiple occasions!! We will think of you often and definitely send friends and family your way!
Ali & Brian Fines
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Stephen and the whole team at Keller Williams of Topsfield were quite helpful. This was our first house purchase, and Stephen and Ingrid helped us through the whole process with no issues at all. The few weeks during the offer process, we must have seen Stephen every other day at various meetings and inspections. We never had any issues getting in touch or working out a time to get stuff done. 
Jason & Kit Normand
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We had an outstanding experience using Stephen Miles as our Realtor! He was prompt, professional and thorough in all communications - in person, via email and telephone. We also found Steve to be extremely friendly and personable. We highly recommend this Realtor!
Jeff & Elizabeth Senders
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Where to even begin! Ingrid is truly one of the best. Ingrid helped my husband and I purchase our first home, over a long and tenuous 10 month process. When beginning our search, Ingrid took the time to sit down with us to discuss exactly what we wanted in our first home, and then we began our search. Ingrid was there to guide and support us through the entire process, from losing a home just prior to closing, to multiple offers, and then to finally becoming first time homeowners. Ingrid goes above and beyond as an agent...she is the only person to choose when buying a home!
Allison & David Tortoriello
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I worked with Ingrid as a brokers agent. She was extremely helpful, professional warm and welcoming. What impressed me right from the start was her willingness to sit down and find out what my family was looking for in a home. She was always easily accessible and supportive during the grueling mortgage process. Would definitely recommend Ingrid looking for a professional real estate agent whether you are a buyer or seller.
Beth Cevetello
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We have used Ingrid and her team for both buying and selling. Her experience and knowledge of the area real estate market speak volumes to her success in providing outstanding service to her clients. Both of our recent transactions in buying and selling required skillful negotiation -- Ingrid delivered and we are most grateful for her guidance and advice. We highly recommend her without reservations to anyone looking to buy or sell.
Bev Pajer
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Really professional and knowledgeable. Great estimation on the house value and market, great strategy to get the best price, and made the whole process very easy for me.
Nan Dai
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Ingrid, I really appreciate all your help and very impressed with your professionalism. Sadly, I do not see this with other realtors over the course of the years.
John C. Olimpio, Attorney at Law, Certified Public Accountant, Middleton, MA
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I worked with Ingrid on my first home purchase. She was incredible at providing honest counsel regarding the market, had deep knowledge on how to spot a quality home, and took great care to understand the type of home I sought and my budget, never pushing me from my comfort zone. Ingrid for me defines what I needed in an agent – always acting in my best interest with a complete understanding of my goals. I have little I can suggest with regards to improvement. Ingrid has excellent relationships with the listing agents of the homes we viewed. She understood the market conditions extremely well and positioned me to purchase the exact house I wanted at a fair price I could afford.  If I come to a point where I am ready to move to a new home in Ipswich, she is my first call to list the home I purchased and to hire to help me find my next home.
Peter Brown
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Ingrid is an incredibly hard worker who has all of the experience and knowledge to get you the best deal in a timely manner. She pays the necessary attention to the details and we felt confident that everything was under control throughout the transaction. She recommended a number of other professionals who helped us during the process and we were very happy with their professionalism and service as well. We were very satisfied overall and would contract with her again without hesitation.
James Mulloy
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We are still as thrilled with our home as we were a year ago. It's been so much fun bringing this beauty back to life. Thank you for helping us acquire our forever home.
Whenever we are asked about our experience in buying and selling we are quick to mention how helpful you were to us in the whole process. We will continue to pass your name along.
Hope all is well with you. Please pass along our greetings to Steven.
Kim Rishi one year later...August 2015
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The service we received, from the initial inspections right through to finding our dream home, was absolutely first rate, speedy, very efficient, extremely thorough, and most importantly for us as newcomers to the USA, the care & understanding that was shown by all was a Godsend, as it is a very different experience to our previous dealings with Realtors around the world. I cannot praise the team enough. Thank you all, and you can be assured I will only be looking to your company for anything we may be looking for in the future.
Wayne Puddepha
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We are glad to highly recommend Ingrid and her team at Keller Williams, notably Heidi. They are all very professional and knowledgeable, patient, and informative.  Waiting for our house to sell created some anxious moments, but overall happened quickly and successfully. Our positive outcome in both buying and selling a home is largely due to Ingrid and her team and their experience and skills. Their excellent and timely communication made a huge difference in getting through all of the agreements and steps successfully.   
Karl Wilson
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Given that our most recent purchase was the 7th home we’ve purchased over the years, we were very discerning buyers both in the house we wanted and in our realtor. Ingrid was hands down the best realtor we’ve ever had; patient, very knowledgeable, a great listener, with excellent follow up, and confident and logical enough to keep us from wasting our time with listings that were not appropriate. If A+ were the best grade I could give a realtor, Ingrid’s grade would be A++.
Rick Richter
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Three words describe Realtor Ingrid Miles perfectly: Professional, Knowledgeable and Personable. These are the three most important attributes a successful realtor must have to effectively and efficiently serve the needs of their clients. Coming from out of state we relied on Ingrid's extensive knowledge of the area housing market; her understanding of our housing needs; and her sensitivity to a most efficient use of our time. When we finally purchased our new home, it was with complete confidence that we had made the right choice and paid the right price.
Elaine Richter
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Ingrid Miles represented the seller for the lovely first period home we bought last fall. We did not have a real estate agent though our lawyer was more than qualified to represent us. Even so, there are idiosyncrasies in any purchase and naturally we had many questions about what it meant to take on a big old house. Without at any point losing her focus of loyalty to the sellers she and her husband Steve Miles responded to several questions we had that allowed all parties to move ahead effectively and efficiently. Once the sale was completed both of them were a delightful, informed resource for helping us to get settled in our new community. Their strict professionalism, experience and personal warmth led us to be enthusiastic about recommending them highly to anyone needing expert, trustworthy real estate assistance.
Ruth Purtilo
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We are very pleased to recommend our realtor Ingrid Miles on a new home purchase in Newburyport, MA. Ingrid is extremely knowledgeable, on top of everything, and very responsive. This was my first home buying process and she helped make things go very smoothly. We jokingly call her the Mayor as she knows just about everyone in the area which speaks to her success. Thank you, Ingrid. 
Daniel & Danielle
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The situation speaks for itself. The market for first-time homebuyers like me had suddenly gone wild with the best houses becoming the subject of bidding wars and getting snatched up in a matter of days. I had found my “perfect house” – one that Ingrid had patiently worked with me to track down for over a year. My offer had been accepted and the inspection completed. Then, out of the blue, I ended up in the hospital due to an unexpected and serious medical condition four days before the closing. Without missing a beat Ingrid seamlessly transitioned from working with me, to working with my brother, lender and real estate attorney to make the closing go off without a hitch while I was still in the hospital.
You never know what life is going to throw at you and that’s why you want Ingrid to be your real estate agent – always by your side working to keep things moving in the right direction even when you’re not able to.
·        Her patience is infinite.
·        Her intuition is spot-on.
·        Her professionalism, and calm and quiet drive make things happen for you – no matter what the situation.
I am on the mend, and thanks to Ingrid, I’m thoroughly enjoying making “my perfect house” a home. 
Jennifer M. Chambers
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Ingrid and her team are wonderful to work with. She is knowledgeable and helpful and one of the most honest people I have ever had the pleasure of working with. I highly recommend her.  
Kathleen Guay
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Ingrid is awesome and helped us through a difficult process as first time home buyers. She was very responsive and kept on the sellers as they dragged their feet to ensure that the process was kept as on track as possible. She did a great job of keeping us informed and passing all our questions and items to the seller throughout the process to ensure that everything from our end was up to date and accurate. 
Ingrid was good about sharing her expertise and insight without making us feel like she was steering us in any direction other than making sure we thought of all the outcomes and possible items/issues.
Even when Ingrid wasn't available she made sure that a helpful colleague, Susan Budrewicz, was available to assist us. 
Sam Ziegler
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Ingrid is great to work with and very professional. I highly recommend her and I would certainly use her again. She was prompt in answering my questions, and had a good deal of knowledge that she shared with us during the process. There was a lot of negotiation and the closing date changed a few times, but Ingrid worked very hard to make everything come together in a timely manner. She also was able to find a buyer that fit our needs perfectly. She in definitely willing to work with you and try to find out what the best fit is for everyone involved.
Cindy Dudgeon
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We found our dream home with Ingrid. She is a consummate professional with profound local knowledge. The process from finding a home to signing a contract to closing was utterly seamless and joyful. Without question -- five stars!  
S. Koppany
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Ingrid is amazing!!! She has infinite patience and will tell you if a house is not right for you or not. She is not afraid to pass up a house knowing that it's not a great fit. Total professional and so easy to work with. All paperwork was electronic (so much easier) and after the sale she even personally came to our new home to give us a house warming gift. We love Ingrid and she and her husband are always welcome to our home anytime.My relationship with Ingrid has spanned five years and a multitude of life changes. During that time she has always been extraordinarily patient, quietly persistent, and the consummate professional. She gives even her smallest transactions (like my 682 square-foot condo) all the attention of the larger ones.  
Adam Scarcella
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We began our seemingly insurmountable journey together which would lead us to where we are now, a dream that was supported and made possible with the expertise of Ingrid Miles. We began when my husband and I found a house that “was the one”. My husband contacted Ingrid as the house was “For Sale by Owner”; and she “took the reigns” from that point on… As we were planning the scaling down our home and lifestyle (from a large Colonial to a small raised ranch on the ocean), what seemed to be an impossible undertaking was made possible, every step of the way with Ingrid’s professional expertise and warm, compassionate leadership. She is truly a “rock” when it comes to getting the task complete. She is enduring, sensitive, and fair to all. Ingrid’s abilities to create calmness and infuse her clients with rationality and balance are remarkable. She is as “right brained” as she is “left brained”. Her technique for helping us maintain organization and focus toward our goals of purchasing and selling homes was deliberate, committed and steadfast. Ingrid’s character is woven through her professionalism as well as her personality. She is genuine, and a gifted and talented woman. As adventurous as buying and selling a home can be, Ingrid guided us with tolerance, logically and smoothly through every phase of our journey. She has become a friend and confidante and I miss our (almost daily!) contacts. Although we have no future plans for another home purchase; if we do, I know Ingrid will be there"It has been a few months since my family moved into our new home. When I reflect back on our move which included the sale of our old house and the purchase of this one I am still surprised at the ease of some aspects of the process and the difficultly of others. In all, I am clear that we made the right decision to work with Ingrid Miles for both transactions.
Stephanie Sullivan
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Bought a single family home in 2012 for approximately $425K in Georgetown, MA. Ingrid helped us find the best house! It’s truly our dream home! Throughout the process, we always felt that Ingrid had our backs. She continued to keep us updated with what our next step was and followed up with our requests with prompt professionalism. I would highly recommend Ingrid to anyone looking to buy or sell a home in the north shore of MA. Thank you Ingrid!
Katie Seaver
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The easy part was selling our house. In this economy and slow real-estate market our house sold in three days at our asking price. I give Ingrid almost all of the credit for that feat -- the house deserves a little bit of credit too, as it is a very cute house. Ingrid provided us with a thorough analysis of the market in our area and helped us to price it right. Many of the comparable  houses that were for sale at the same time as ours are still on the market now, and their prices have dropped considerably. In addition, Ingrid hired a house stager who helped us to remove the clutter that comes with life, family and children and to rearrange some of our furniture to show the house in its best form.
The hard part was purchasing our new house. We had many hurdles on this end of our move. Ingrid was really there for us. She advocated for our wishes and our needs, referred professionals when appropriate, was patient and always available, provided professional and sage advice, and above all proved to be a true friend. If it were not for Ingrid's efforts we would not have completed the purchase of this house, which is truly the perfect home for our family.
Michelle Vaillancourt
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Ingrid was incredibly helpful, both in our search for a house and in finalizing the buying process. She is very well-informed about real estate trends and the North Shore community. Ingrid is also just a very warm and caring person, who went out of her way to ease the stress of buying a house. We highly recommend her.  
Christopher Blagg
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My wife and I met Ingrid at her office when we inquired about 3 houses for sale on the same street with 3 different list agents. She was very accommodating and arranged immediately for viewings of all three houses. Only one of the properties belonged to her Seller client; none of which met our specs. She was so gracious that we knew that we wanted to work with her as our Buyers’ Agent going forward.  Ingrid was always ready, willing and able to accommodate our busy schedule and when she found the house we now live in, she knew that was the ‘fit.’ We had seen many houses and had even made an offer to no avail. 
Her thoroughness in explaining the entire process and negotiating to win/win for the Sellers and us was outstanding. We would recommend Ingrid without hesitation to anyone seeking to buy or sell real estate.
George and Eleni Likousas
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Highly likely to recommend.Sold a Single Family home in 2011 for approximately $425K in Ipswich, MA.
·         Local knowledge:  5 star
·         Process expertise:  5 star
·         Responsiveness:  5 star
·         Negotiation skills:  5 star
Summary:  We hired Ingrid because we wanted to sell our house quickly and at a fair price. We were not disappointed. Ingrid lined up a buyer in the first week and saw the deal through to completion. If you want to sell your house quickly, Ingrid is the right agent. We also purchased property thru Ingrid. 
Katie Hone
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When I saw an advertisement you ran in the newspaper well over a year ago, I thought to myself, this might be the right person to help me sell my house and buy a new one. Little did I know when I filed away that print ad how right my instincts were that day. Working with you on both the sale and purchase of my homes was a very positive experience.
It’s one thing to excel in the real estate field during boom times; it is quite another, however, to maintain that standard in the midst of a down real estate market. The fact that you were able to sell my house at more than 96% of the asking price in this difficult market was such a great surprise.  And that you did so with house being on the market for just two months speaks to your savvy understanding of the local market.
I was also impressed by how cleverly you salvaged the fledgling deal to purchase my current home when it seemed that the sellers and the buyers could not come to terms. You were able to see a compromise position when the rest of us could not. I am so happy in my new home and grateful to you for finding a way to make that happen.
You are the very definition of a professional:  informed, technologically proficient, articulate, smart and ever attentive to details. I would recommend you to any prospective client with the greatest of enthusiasm.
Sincerely yours, Lisa Altomari
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I hired Ingrid in the spring of 2007 to help me to find a new home. She has such a deep knowledge of the town of Ipswich, which proved to be more helpful than I thought would be necessary. She was able to help me to understand exactly what it was that I was looking for, and where I would best find it. She maintained constant contact with me, never leaving me without answers to my (many) questions, always available to talk through my options and needs. She had an eye for detail in the homes we visited- pointing out small gems or flaws that I wasn't picking up on. With each visit, she developed her understanding of what it was that I was looking for so that when we went to visit a home, I could be sure that it had real potential for me, and that my time was being treated as valuable. I would hire her again in a heartbeat- I would strongly recommend her services to anyone seeking a home in the Ipswich area.
Leah Alexander
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As a prospective first time home buyer, I was nothing short of overwhelmed at the prospect of wading through the murky process of buying a home by myself.  I felt ignorant, insignificant, and completely unsure of myself as I set off make the most frighteningly substantial purchase of my life thus far, and I was terrified to think of everything I might do wrong.  And then I met Ingrid.  Ingrid Miles is one of the most professional, patient, and generally caring people with whom I have ever worked.  She labored tirelessly to help me look at property after property until I found the one that was right for me, all the while fielding a flood of questions and setting my mind at ease whenever I began to reconsider.  Ingrid clearly has a deep commitment to her profession which is reflected continually in the exceptional level of personal service which she provides, and it is for this reason I wholeheartedly recommend her as a buyer’s agent.  
Jeremiah Read
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Ingrid Miles served as my listing agent for my property at 65 Saunders Lane in Rowley and provided excellent service throughout the process. She was always accessible and communicative regarding showings and next steps. Her calm and sensitive demeanor served me in my not so calm moments dealing with matter such as ‘order of conditions’ and municipal boards. Ingrid was very supportive throughout and was willing to extend beyond her responsibilities as listing agent. Her advice regarding the purchase of our next home was invaluable recommending that we have our attorney hold back money at time of closing as construction was incomplete and not yet satisfactory. The attorney concurred. I would recommend Ingrid Miles as both a listing and buyer’s agent without hesitation.
Amie O'Connor
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Recently, I purchased a piece of property in Ipswich with the assistance of broker Ingrid Miles. this is the tenth house I have purchased in my life, so I have much experience in dealing with REALTORS. Never have I dealt with a more intelligent, savvy, diligent broker. Ingrid did not only listen to my desires and as such show me properties which could meet such, but she also provided incredible follow through services for the purchase of such, recommending architects for renovation and a superb builder for implementing the renovation, and did research on pending issues such as septic concerns. She also was readily available to put utility services in my name. Additionally, she was prompt in addressing various comments and concerns I had with regards to this purchase. My real estate attorney was also very impressed with her services. I would have no hesitance in recommending Ingrid to anyone and will think of her first, if and when I go to sell this newly purchased property.
Elaine Pura
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I hired Ingrid in the spring of 2007 to help me to find a new home. She has such a deep knowledge of the town of Ipswich, which proved to be more helpful than I thought would be necessary. She was able to help me to understand exactly what it was that I was looking for, and where I would best find it. She maintained constant contact with me, never leaving me without answers to my (many) questions, always available to talk through my options and needs. She had an eye for detail in the homes we visited- pointing out small gems or flaws that I wasn't picking up on. With each visit, she developed her understanding of what it was that I was looking for so that when we went to visit a home, I could be sure that it had real potential for me, and that my time was being treated as valuable. I would hire her again in a heartbeat- I would strongly recommend her services to anyone seeking a home in the Ipswich area.
Leah Alexander
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We decided that our growing family needed a new home and we went to Ingrid for help. We had worked with several Realtors in the past and have never had the positive experience like we had with Ingrid. She has been without a doubt the most ethical, conscientious and professional Realtor that we've worked with- -she gets it! She is friendly, intelligent, quick to answer questions & address concerns and has an endless amount of positive energy.

One of the most memorable parts of our exhaustive search (Ingrid worked with us for 2 years!) was her willingness to work around our busy schedules. She was unbelievably accommodating when scheduling appointments even over the Thanksgiving holiday! We really appreciated her attention to detail, extensive knowledge of the market, deep Rolodex of professional contacts and her knowledge of "the correct" procedures pertaining to the buying process. She made the purchase of our new home a great experience and we will without hesitation recommend her to friends and family planning to sell or buy a home.
Top qualities: Great Results, Personable, Expert
Kate and Pete DiNardo
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There isn't a more insightful, intuitive, enthusiastic, efficient Realtor anywhere. Finding Ingrid is like finding that elusive, perfect doctor, one who is patient, thoughtful, wise, yet cutting edge in her/her thinking. And who makes you feel as though your are his/her only patient. Ingrid's integrity is unsurpassed. It is nearly impossible to check only 3 of LinkedIn's "Top Attributes"; she meets or exceeds the criteria for each of them.
Barbara Warren, M.S. (as recommended via Linked In)

Contact Information

Photo of Ingrid Miles, CBR, SRES, Lead REALTOR Real Estate
Ingrid Miles, CBR, SRES, Lead REALTOR
Keller Williams Realty
11 South Main St & 1 Merrimac St
Topsfield & Newburyport MA 01983 & 01950
Direct: 978-471-9750
978.861.4218
Fax: 978-861-4218

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